Returns & Refunds FAQ

Mother Natal offers a Money-Back Guarantee for first-time purchases within 30 days of the purchase date. This applies to products purchased directly from our website or approved retailer partners. Subsequent purchases of the same product are not eligible for a refund under this policy unless the product is faulty, not fit for purpose, or does not match the description.

The Money-Back Guarantee is specifically for first-time purchases within 30 days and is aimed at providing assurance for trying our products. It does not cover personal preferences like taste, smell, or texture. A regular refund/return applies to all purchases and covers faulty products, items not fit for purpose, or items that do not match the description. Change-of-mind returns are also accepted within 30 days but require the customer to cover return shipping costs.

To request a refund, complete the refund request form on our website within 30 days of the purchase date. Provide proof of purchase, the product to be returned, and the reason for dissatisfaction. Please note that personal preferences regarding taste, smell, and texture do not qualify for a refund under this guarantee.

For returns due to a change of mind, customers are responsible for all shipping costs associated with returning the product. If the product is faulty or does not match the description, Mother Natal will cover the return shipping costs.

Once the returned product is received and inspected, we will process the refund within seven (7) business days. Refunds will be issued to the original payment method used for the purchase. The refund amount is limited to the purchase price of the product. Shipping costs are non-refundable.

Yes, you can return a product if you change your mind within 30 days of the purchase date. However, you will be responsible for the return shipping costs. The product must be returned in its original packaging and condition.

If you receive a faulty or incorrect product, please contact us immediately at hello@mothernatal.com. We will provide instructions on how to return the product, and we will cover the return shipping costs.

To return a product, complete the returns form on our website within 30 days of the purchase date. Upon authorization of the return, you will be instructed to return the product in its original packaging. It is recommended to use a trackable shipping method to ensure the return is received by Mother Natal.

Personal preferences regarding taste, smell, and texture do not qualify for a refund under our Money-Back Guarantee. Additionally, items that are not in their original packaging or condition, and items returned after 30 days from the purchase date, are non-refundable.

Shipping costs are non-refundable. Refunds are limited to the purchase price of the product. For returns due to a change of mind, customers are responsible for all shipping costs associated with returning the product.

Once an order has been processed by our warehouse, we are unable to cancel the order. Please ensure all details are accurate before confirming your purchase. If you wish to recall an order, such a request may be pursued through the carrier at the customer's responsibility.

For questions or assistance regarding returns and refunds, please contact Mother Natal customer support at hello@mothernatal.com.