Shop With Confidence
Shop With Confidence
Your satisfaction is our priority. If you’re not completely happy, get a full refund in just 3 simple steps!
At Mother Natal, we provide high-quality products focused on the well-being of both mother and baby. Our Money-Back Guarantee gives you peace of mind with every purchase.
How It Works
Request A Return
Complete the return form on our website within 30 days of your purchase.
Ship It Back
Send the product back to us in its original packaging. You are responsible for return shipping costs.
Receive Your Refund
Once we receive your return, we’ll process your refund, less original shipping costs, within 7 business days
Going Beyond Your Average Prenatal
At Mother Natal, we are committed to providing high-quality products and ensuring your satisfaction. Our Money-Back Guarantee gives you peace of mind with every purchase. If you’re not completely happy with your first purchase, you have 30 days to request a refund.
Easy, Hassle-Free Returns
We’ve made our returns process straightforward. Simply complete the returns form on our website within 30 days of purchase. You’ll need to return the product unused, undamaged and in its original packaging. You are only responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
Fast and Simple Refunds
Once we receive and inspect your returned product, we’ll process your refund within 7 business days. Refunds will be credited to your original payment method. Please note, shipping costs for the original order are non-refundable.
In Australia, the base shipping + handling rate is $12. Rates vary by region, so be sure to check our shipping rates page for more details.
Your Rights Protected
Our products come with guarantees that cannot be excluded under Australian Consumer Law. This means you’re entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if they are not of acceptable quality.
Return Shipping Costs
When returning a product, you’re responsible for the shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
Start Your Return
Refunds are processed within 7 business days after we receive your return. For questions, contact our support team.
FAQs
If your product arrived damaged, please contact our customer support team immediately with photos of the damage. We’ll arrange a replacement or process a refund at no additional cost to you.
If you feel that there is any type of problem of defect with your product(s), please contact our customer support team immediately with photos and a description of the problem.
We will then arrange a replacement or process a refund at no additional cost to you.
Yes and no, we offer one 'in-good-faith' return per customer for some products on a case-by-case basis.
If you have specific concerns, please contact our support team, and we’ll work with you to find a solution.
Please note that we reserve the right to withhold a refund if we suspect foul play.
No, original shipping costs are non-refundable.
Contact support via live chat, email (hello@mothernatal.com) or view our help centre.
No, personal preferences of taste, smell & texture does not form a part of this guarantee
We recommend using a trackable shipping method for returns. Once we receive your return, you’ll receive a confirmation email, and your refund will be processed within 7 business days.
Yes! If you’d prefer an exchange for a different product, simply indicate your preference when you complete the return form. We’ll be happy to assist with an exchange, subject to product availability.
Our Money-Back Guarantee applies to first-time purchases of Mother Natal products. Some exclusions may apply, so please check the specific product page for any additional details.
For example, personal preferences of taste, smell & texture does not form a part of this guarantee.
If you purchased multiple items, our Money-Back Guarantee applies to your first product only. For additional items, returns and refunds are evaluated on a case-by-case basis. Contact our support team for more information.
Our Money-Back Guarantee is only valid for purchases made directly through our website. If you purchased through a retailer, please contact them directly for their return policy.
No, if we sent you the wrong item, we’ll cover the cost of return shipping. Please reach out to our support team to arrange a prepaid shipping label and initiate your return.
Yes, please start your return by completing the online return form. Once submitted, our support team will provide you with the necessary instructions for your return.
Your refund covers the product’s cost only. Original shipping fees are non-refundable unless the return is due to an error on our part (e.g, wrong or damaged item sent).