RETURNS AND REFUND POLICY
1. INTRODUCTION
Mother Natal is committed to providing high-quality products and ensuring customer satisfaction. This Returns and Refund Policy outlines the terms and conditions under which customers may return products and request refunds. This policy aligns with our Money-Back Guarantee and complies with Australian Consumer Law.
2. MONEY-BACK GUARANTEE
Our Money-Back Guarantee applies exclusively to Mother Natal products. Customers are eligible to request a refund within thirty (30) days from the date of purchase for their first purchase of a product. To request a refund under the Money-Back Guarantee, please follow the process outlined in our Money-Back Guarantee Policy.
3. AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. RETURNS PROCESS
To initiate a return, customers must complete the returns form via our website within thirty (30) days of the purchase date. Upon authorisation of the return, customers will be instructed to return the product in its original packaging. Shipping costs for returning the product are the responsibility of the customer. It is recommended that customers use a trackable shipping method to ensure the return is received by Mother Natal.
5. REFUND PROCESS
Once the returned product is received and inspected, Mother Natal will determine whether it meets the return criteria. If the return is approved, a refund will be processed within seven (7) business days. Refunds will be issued to the original payment method used for the purchase. The refund amount is limited to the purchase price of the product, less shipping and handling costs. Shipping costs for the original order are non-refundable.
6. CONDITIONS OF RETURNS
This policy is valid only for purchases made directly from the official Mother Natal website or approved retail partner. Mother Natal reserves the right to refuse a refund if the returned product does not meet the return criteria or if fraudulent activity is suspected. This policy does not cover products purchased from unauthorised resellers or third-party websites. Mother Natal may amend these terms and conditions at any time without prior notice.
7. RETURN SHIPPING COSTS
Customers are responsible for all shipping costs associated with returning the product. Shipping and handling costs will be reflective of the base rate by each region. In Australia, the base shipping and handling rate is $12. The base rate varies by region. To view the other shipping rates, click here.