1. INTRODUCTION
Mother Natal is dedicated to providing high-quality products and ensuring customer satisfaction. This Money-Back Guarantee Policy outlines the terms and conditions under which customers may request a refund for purchases made directly from the Mother Natal website or approved retailer partners. This policy is in addition to your rights under Australian Consumer Law (ACL).
2. ELIGIBILITY
This Money-Back Guarantee applies exclusively to Mother Natal products purchased directly from our website or approved retailer partners. Customers are eligible to request a refund within thirty (30) days from the date of purchase for first-time purchases. Subsequent purchases of the same product are not eligible for a refund under this policy. However, they may be covered under ACL if the product is faulty, not fit for purpose, or does not match the description. Please note that personal preferences regarding taste, smell, and texture do not qualify for a refund under this guarantee.
3. REQUESTING A REFUND
To initiate a refund request, customers must complete the refund request form within thirty (30) days of the purchase date. Customers must provide proof of purchase, the product to be returned, and the reason for dissatisfaction. Refunds based on taste, smell, or texture will not be honored.
4. RETURN PROCESS
Upon authorisation of the return, customers will be instructed to return the unused portion of the product in its original packaging. Customers are responsible for all shipping costs associated with returning the product. It is recommended that customers use a trackable shipping method to ensure the return is received by Mother Natal. If the product is faulty or does not match the description, Mother Natal will cover the return shipping costs.
5. REFUND PROCESS
Once the returned product is received and inspected, Mother Natal will determine whether it meets the return criteria. If the return is approved, a refund will be processed within seven (7) business days. Refunds will be issued to the original payment method used for the purchase. The refund amount is limited to the purchase price of the product. Shipping costs are non-refundable.
6. USAGE LIMITS
This Money-Back Guarantee is valid only for first-time purchases of a product. Subsequent purchases of the same product are not eligible for a refund under this policy, except as provided under ACL for faulty or not fit for purpose products.
7. TERMS AND CONDITIONS
This Money-Back Guarantee is valid only for purchases made directly from the official Mother Natal website or approved retailer partners. Mother Natal reserves the right to refuse a refund if the returned product does not meet the return criteria or if fraudulent activity is suspected. This policy does not limit your rights under the ACL. Mother Natal may amend these terms and conditions at any time without prior notice.
8. CONTACT INFORMATION
For questions or assistance regarding this Money-Back Guarantee Policy, please contact Mother Natal customer support at hello@mothernatal.com.
