LOYALTY PROGRAM POLICY
1. INTRODUCTION
At Mother Natal, we deeply value our customers and are committed to rewarding your loyalty through our exclusive Loyalty Program. This document sets out the terms and conditions for earning and redeeming loyalty points, along with the benefits available at each loyalty tier. Our Loyalty Program works in alignment with our Returns and Refund Policy and our Money-Back Guarantee.
2. HOW TO JOIN THE LOYALTY PROGRAM
Joining is simple: all customers are automatically enrolled in our Loyalty Program upon creating an account on our website or making their first purchase. There is no additional registration required to start earning rewards.
3. LOYALTY PROGRAM TIERS
Our Loyalty Program has four membership tiers, each offering unique benefits as customers continue their journey with us. The tiers are:
FIRST SPARKS: For customers spending up to AUD $499 annually, earn 1 point for every AUD $1 spent, receive a $5 birthday gift card, and enjoy early access to new product launches.
DATING: For customers spending AUD $500 - $999 annually, earn 1 point for every AUD $1 spent, receive a $10 birthday gift card, and enjoy early access to new product launches.
GOING STEADY: For customers spending AUD $1000 - $1999 annually, earn 1 point for every AUD $1 spent, receive a $15 birthday gift card, enjoy early access to new product launches, and receive a 30-minute complementary consultation with one of our naturopaths.
SOULMATES: For customers spending over AUD $2000 annually, earn 2 points for every AUD $1 spent, receive a $20 birthday gift card, enjoy early access to new product launches, receive a 60-minute complementary consultation with one of our naturopaths, and benefit from 10% discounts on every order.
EARNING LOYALTY POINTS
Earn loyalty points for every dollar spent on our website. You can also earn additional points by referring friends, signing up for our newsletter, or engaging with us on social media. Subscription orders earn double points, helping you reach rewards faster.
4. REDEEMING LOYALTY POINTS
Loyalty points can be redeemed for discounts on future purchases. During the checkout process, simply select the option to apply your points. Points may also be redeemed for exclusive gifts and special promotions. Best of all, your loyalty points do not expire, giving you flexibility in how and when to use them.
5. EXAMPLES OF REDEEMABLE REWARDS
Here are some examples of what your loyalty points can get you:
- Discounts on future orders
- Free products
- Exclusive member-only offers
- Early access to new product launches
6. LOYALTY PROGRAM BENEFITS
Beyond tier-specific benefits, our Loyalty Program offers perks like special welcome gifts for new members, priority shipping on all subscription orders, and flexible subscription management through our customer portal. Customers can also gift a subscription, spreading the love to those they care about. Additionally, our loyalty members gain 30% off all clinic bookings, helping to make motherhood more supported every step of the way.
7. TERMS AND CONDITIONS
Loyalty points have no cash value and cannot be redeemed for cash.
- Points are non-transferable and may only be redeemed by the original account holder.
- Mother Natal reserves the right to modify or cancel the Loyalty Program at any time without prior notice.
- Loyalty points do not expire.
- Abuse or fraudulent activity related to the Loyalty Program may result in forfeiture of points and termination of the customer account.
CONTACT INFORMATION
For any questions or assistance regarding our Loyalty Program, please reach out to Mother Natal customer support at hello@mothernatal.com.