Subscription FAQs
What benefits do I get with a subscription?
Subscribers receive up to 20% off every order, free shipping on orders over $50, a welcome gift on the first order, 2x loyalty points on every subscription order, and priority dispatch. Additionally, subscribers get 30% off all clinic bookings and can easily manage their subscriptions via the online portal.
How do I sign up for a subscription?
To sign up for a subscription, simply select your desired product, choose your preferred delivery frequency (monthly, bimonthly, or quarterly), and proceed to checkout. Your subscription will be set up during the checkout process.
Can I purchase one-time items with my subscription?
Yes, for your initial order, simply add both the subscription item(s) and one-time item(s) to cart and checkout. Recurring subscription orders can have one-time items added by adding them via the customer portal or by contacting our customer care team at hello@mothernatal.com.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Simply log into your customer portal and follow the instructions to cancel your subscription. There are no lock-in contracts, and you can cancel anytime.
Can I skip or pause my subscription?
Yes, you can skip or pause your subscription at any time. Log into your customer portal and select the option to skip a delivery or pause your subscription. This allows you to manage your subscription according to your needs.
How do I change the delivery frequency of my subscription?
You can change the delivery frequency of your subscription by logging into your customer portal and selecting your new preferred frequency. You can choose between monthly, bimonthly, or quarterly deliveries.
How does the priority dispatch work for subscribers?
Subscription orders receive priority dispatch, ensuring they are processed and shipped before one-time purchases. This helps to ensure that your order arrives promptly.
Will I receive a reminder before my subscription renews?
Yes, you will receive a reminder email three days before each renewal. This email will allow you to proceed with the order, skip, edit, pause, or cancel your subscription via the customer portal.
Can I change the shipping address for my subscription?
You can change the shipping address for your subscription by logging into your customer portal and updating your address details. Please make sure to do this before your next renewal to ensure the order is shipped to the correct address.
What happens if I receive a faulty or incorrect product in my subscription order?
If you receive a faulty or incorrect product in your subscription order, please contact us immediately at hello@mothernatal.com. We will provide instructions on how to return the product and will cover the return shipping costs.
How do I earn loyalty points with my subscription?
Subscription customers earn 2x loyalty points on every order. These points can be redeemed for discounts and other rewards. The more you shop, the more points you earn!
Are there any additional charges for subscription orders?
There are no additional charges for subscription orders beyond the product price and any applicable taxes. Shipping is free for orders over $50. For orders under $50, standard shipping rates apply.
How do I access my customer portal?
You can access your customer portal by logging into your account on our website. The customer portal allows you to manage your subscription, including pausing, skipping, or canceling orders, and updating your shipping information.
What is the welcome gift for new subscribers?
New subscribers receive a special welcome gift with their first order. The welcome gift is our way of thanking you for joining our subscription program and supporting your journey with Mother Natal.
Can I gift a subscription to someone else?
Yes, you can gift a subscription to a loved one. Simply enter their shipping details during the checkout process, and they will receive the subscription deliveries according to the schedule you selected.