1. INTRODUCTION
Mother Natal is dedicated to providing convenient and flexible subscription services for our premium prenatal supplements. This Subscription Policy outlines the terms and conditions under which customers can manage their subscriptions. This policy aligns with our Returns and Refund Policy and Money-Back Guarantee.
2. SUBSCRIPTION MANAGEMENT
Customers can manage their subscriptions, including canceling, editing, or changing orders, via the online customer portal. To access the portal, customers must log in to their account on the Mother Natal website.
3. SUBSCRIPTION OPTIONS
Mother Natal offers flexible subscription plans, including monthly, bimonthly, and quarterly delivery options. Customers can select their preferred delivery frequency during the checkout process.
4. CANCELLATION POLICY
Customers may cancel their subscription at any time through the online customer portal. To cancel, log in to your account, navigate to the subscription management section, and follow the instructions to cancel your subscription. Please note that any orders already processed or shipped before the cancellation request cannot be refunded.
5. EDITING OR CHANGING ORDERS
Customers can edit or change their subscription orders at any time through the online customer portal. This includes changing the delivery frequency, updating the shipping address, or modifying the products included in the subscription. Changes must be made at least five (5) days before the next scheduled renewal date to take effect for the upcoming shipment.
6. RENEWAL PROCESS
Customers will receive a reminder email three (3) days before each renewal. This email will provide an opportunity to proceed, skip, edit, pause, or cancel the subscription via the customer portal. Mother Natal will automatically renew the subscription five (5) days before the scheduled delivery date to account for any unexpected shipping delays.
7. PAYMENT AND BILLING
Customers will be billed on the renewal date based on the selected subscription plan. Payment will be processed using the original payment method provided at the time of subscription. Customers can update their payment information through the customer portal.
8. PRIORITY DISPATCH
Subscription customers’ orders are given priority and are processed and dispatched as soon as possible. Once an order is processed via our website, it cannot be altered, including changes to the shipping address. Please ensure that all details are correct before confirming your order.
9. RETURNS AND REFUNDS
Our Returns and Refund Policy applies to subscription orders. Customers seeking a refund under our Money-Back Guarantee must follow the procedures outlined in the Money-Back Guarantee Policy. Refunds for subscription orders will be processed in accordance with our Returns and Refund Policy, and shipping costs for the original order are non-refundable.
10. RETURN SHIPPING COSTS
Customers are responsible for all shipping costs associated with returning products. Shipping and handling costs will reflect the base rate by each region. In Australia, the base shipping and handling rate is $12. The base rate varies by region. To view the other shipping rates, click [here].
11. CONTACT INFORMATION
For questions or assistance regarding this Subscription Policy, please contact Mother Natal customer support at
hello@mothernatal.com.
